We aim to provide a seamless shopping experience and ensure customer satisfaction.
Please read our Returns & Exchanges Policy carefully before making a return or requesting a replacement.
Return Eligibility
Returns or replacements are only accepted under the following conditions:
You received a damaged, defective, or incorrect item.
The item is unused, unopened, and in its original packaging.
The original invoice must be included with the return.
Items must be reported for return within 7 days of receiving your order.
Note: For hygiene and safety purposes, undergarments, personal care items, and opened beauty products are non-returnable, unless they arrive damaged or faulty.
Damaged or Faulty Items
If you receive an item that is damaged or defective:
Please notify us within 7 days of delivery.
Send us a photo or video proof of the damage/defect via email or our customer support channel.
Once verified, we will arrange a replacement or refund as per your preference.
How to Return an Item ?
To initiate a return or exchange:
Contact our customer support team through [Your Support Email or Contact Page.
Provide your order number, details of the issue, and supporting images if applicable.
Our team will guide you through the return process and inform you of the next steps.
Important Notes
Returns sent without prior approval will not be accepted.
Shipping costs for returns may be the customer’s responsibility unless the error is on our part.
Refunds or replacements will be processed after we receive and inspect the returned item.
If you have any questions or concerns, please don’t hesitate to reach out. Your satisfaction is our priority