Returns & Exchanges by Clickshop.com.pk

We aim to provide a seamless shopping experience and ensure customer satisfaction. Please read our Returns & Exchanges Policy carefully before making a return or requesting a replacement.

Return Eligibility

• Returns or replacements are only accepted under the following conditions:
• You received a damaged, defective, or incorrect item.
• The item is unused, unopened, and in its original packaging.
• The original invoice must be included with the return.
• Items must be reported for return within 7 days of receiving your order.

Note: For hygiene and safety purposes, undergarments, personal care items, and opened beauty products are non-returnable, unless they arrive damaged or faulty.

Damaged or Faulty Items

• If you receive an item that is damaged or defective:
• Please notify us within 7 days of delivery.
• Send us a photo or video proof of the damage/defect via email or our customer support channel.
• Once verified, we will arrange a replacement or refund as per your preference.

How to Return an Item ?

• To initiate a return or exchange:
• Contact our customer support team through [Your Support Email or Contact Page].
• Provide your order number, details of the issue, and supporting images if applicable.
• Our team will guide you through the return process and inform you of the next steps.

Important Notes

• Returns sent without prior approval will not be accepted.
• Shipping costs for returns may be the customer’s responsibility unless the error is on our part.
• Refunds or replacements will be processed after we receive and inspect the returned item.
• If you have any questions or concerns, please don’t hesitate to reach out. Your satisfaction is our priority